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There are several resources available to WPBakery Page Builder users to help you to get around plugin:
To get your support related question answered in the fastest timing, please head over to our support page and open Support ticket. To open a support ticket you should have a valid support subscription in case if your support has expired you can purchase support extension on support.wpbakery.com.
Before applying for support please make sure you understand the rules of support and go through all steps described and listed in Support Policy in order to get your issues solved as soon as possible.